Terms of Service

1. Agreement and eligibility

These Terms of Service (the “Terms”) are an agreement between you and The Detail Coach (“The Detail Coach,” “we,” “us,” or “our”). They apply to the hosted business-management application, account onboarding, and related support services (together, the “Service”).

You must be at least 18 years old and legally able to enter this agreement. If you create or use an account for a business, you confirm that you are authorized to accept these Terms for that business. Do not create an account or use the Service if you do not agree to these Terms and the Privacy Policy.

2. Accounts and security

You must provide accurate account and business information and keep it current. You are responsible for protecting your sign-in credentials, limiting team access to authorized people, assigning appropriate roles, and promptly telling us if you suspect unauthorized access.

Invitations are intended only for the person and business identified in the invitation. You may not share invitation links, impersonate another person, bypass access controls, or use another business’s workspace without authorization.

3. Business and customer data

The Service lets a business store and manage information about its operations, customers, vehicles, appointments, offerings, booking requests, estimates, jobs, financial activity, notes, documents, and uploaded media (“Business Data”). The business remains responsible for the accuracy, legality, and appropriate use of Business Data it submits or directs others to submit.

As between you and The Detail Coach, you retain your rights in Business Data. You give us a limited right to host, copy, transmit, format, back up, and otherwise process Business Data only as needed to provide, secure, support, and improve the Service, comply with law, and enforce these Terms.

If you enter information about customers, employees, contractors, or other people, you are responsible for having an appropriate reason and any required notice or permission. You are also responsible for the content and timing of communications you choose to send through supported features.

4. Acceptable use

You may use the Service only for lawful business purposes and in accordance with these Terms.

• Do not access, probe, or interfere with accounts, systems, or data you are not authorized to use.
• Do not upload malicious code, unlawful content, or content that infringes another person’s rights.
• Do not misuse communications, payment, storage, or booking features for fraud, spam, harassment, or deceptive activity.
• Do not resell, reverse engineer, scrape, or overload the Service except where applicable law expressly permits it.

5. Plans, billing, cancellation, and refunds

Some features require a paid subscription. The price, billing interval, included features, renewal terms, taxes, trial terms, and any other purchase-specific terms shown at checkout or in the account billing area are part of these Terms. We will not treat an estimate, customer payment, or uncollected balance as subscription revenue.

You authorize the payment provider to charge the payment method selected for recurring amounts that were disclosed before purchase. You can request cancellation through the available account controls or by contacting support. A confirmed cancellation stops future renewal charges at the end of the paid period unless the purchase-specific terms or applicable law say otherwise.

All subscription and Service fees are nonrefundable except when a refund is required by applicable law. Cancellation stops future renewal charges after the already-paid term as described above, but it does not create a refund, credit, or prorated reimbursement for amounts already paid.

Founding Member pricing is not available. No Founding Member discount, cohort position, or special billing promise applies unless its exact billing mechanics are separately implemented, approved, and presented in a later written offer.

6. Customer payments and connected providers

A business may connect a supported payment provider or open an existing payment workflow. Customer charges are processed under the business’s relationship with that provider. The Detail Coach is not the customer’s detailing provider, does not decide whether work was satisfactory, and does not guarantee a charge, refund, dispute, payout, or provider decision.

Do not enter full payment-card numbers, security codes, or bank credentials into ordinary Service notes or fields. Payment providers may impose their own terms, fees, verification, dispute, and availability requirements.

7. Communications

The Service may support transactional account, invitation, booking, estimate, job, payment, or security communications. Resend is the approved initial provider for supported transactional email. A business is responsible for making sure every business-directed communication is accurate, appropriate, and legally permitted. We do not authorize spam, purchased contact lists, deceptive messages, promotional marketing, or general automated follow-up at launch.

Automated review requests are a separate operational category. They may be used only when the business explicitly enables review requests. The default delay is one day after completed work, and the business may change that delay. Email and SMS must each be enabled separately; enabling one channel does not enable the other.

A business may not override a recipient’s consent, opt-out, suppression status, or applicable messaging law. Supported review-request records must preserve consent, sender identity, channel, purpose, legal version, timestamp, delivery result, and opt-out status. Canadian commercial messaging remains disabled until required consent, identification, unsubscribe, and recordkeeping controls are implemented and approved.

8. Uploads and intellectual property

You retain your rights in logos, photographs, documents, notes, and other content you upload. You confirm that you have the rights and permissions needed for that content and for any people, vehicles, or property shown in it.

The Detail Coach and its licensors retain all rights in the Service, including its software, design, branding, documentation, and underlying technology. These Terms give you a limited, non-exclusive, non-transferable right to use the Service while your account is authorized; they do not transfer ownership of the Service.

9. Privacy and security

Our Privacy Policy explains how we process personal information. We use safeguards intended to protect the Service, but no online service, storage system, or transmission method is completely secure. You are responsible for using supported devices, browsers, and secure networks and for maintaining reasonable security within your business.

10. Third-party services

The Service relies on third-party hosting, authentication, storage, email, and payment services. Supabase supports authentication, database, and private file storage; Vercel supports application hosting and request delivery; Stripe is the initial payment provider; and Resend is the initial transactional-email provider. Square is not enabled for launch and remains a possible future integration. No authenticated analytics provider is enabled at launch.

Provider availability and independent processing are governed by their own terms and privacy notices. We are not responsible for a provider’s independent products, decisions, outages, or changes, although we remain responsible for our own obligations when we use a provider to operate the Service.

11. Availability and changes

We may maintain, secure, update, add, or remove Service features. We do not promise uninterrupted or error-free availability. We will use reasonable care to avoid materially reducing paid functionality without notice when notice is practical, but urgent security, legal, or provider changes may require immediate action.

12. Suspension, closure, and data access

We may restrict or suspend access when reasonably necessary to protect users, data, the Service, or third parties; respond to unlawful activity; address nonpayment; or enforce these Terms. When practical, we will provide notice and an opportunity to correct the issue.

You may request account closure by contacting support or using an available account control. Closure does not erase obligations that arose earlier. Data access, export, retention, and deletion are subject to the Privacy Policy, legal requirements, security needs, provider limitations, and any reasonable backup cycle disclosed at the time of closure.

13. Disclaimers

To the extent permitted by law, the Service is provided on an “as available” basis. The Detail Coach does not provide legal, tax, accounting, employment, insurance, or financial advice and does not guarantee business results, revenue, customer demand, regulatory compliance, or the outcome of a payment dispute.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

14. Responsibility and limits

Each party remains responsible for its own acts and obligations. To the extent permitted by law, The Detail Coach is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, arising from use of the Service. Any limitation applies only to the extent the law allows and does not limit liability that cannot legally be limited.

To the extent permitted by law, The Detail Coach’s total liability for all claims arising out of or relating to the Service or these Terms will not exceed the subscription fees paid to The Detail Coach for the affected account during the 12 months immediately preceding the event giving rise to the claim. This cap does not limit rights or liability that cannot legally be waived or limited.

15. Disputes, arbitration, and governing law

These Terms and any dispute arising out of or relating to them or the Service are governed by Iowa law, without regard to conflict-of-law principles. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration requirement below.

Except for a claim eligible for small-claims court, the parties agree to resolve a dispute through binding individual arbitration. Before beginning arbitration, each party will make a good-faith effort to resolve the dispute by contacting the other party. If the parties cannot agree on an arbitrator, either party may ask a court with authority to appoint one under applicable arbitration law. The arbitrator may award the remedies available under applicable law. These Terms do not add a class-action waiver.

Where a dispute may proceed in court, including an eligible small-claims case or a matter that applicable law does not permit to be arbitrated, the parties agree to venue in a state or federal court located in or serving Clinton County, Iowa, subject to rights that cannot legally be waived.

16. United States launch and applicable law

Public signup is authorized only for businesses in the United States. Canada is the next planned country but remains disabled until Canadian privacy, tax, messaging-consent, and provincial requirements are completed. The United Kingdom, Australia, and New Zealand also remain disabled until separately approved. Technical or pricing readiness for a country does not authorize signup, sales, or communications there.

You are responsible for laws that apply to your business and your use of customer, employee, communications, and payment information. Rights provided by applicable consumer, privacy, or other law are not waived by these Terms.

17. Updates to these Terms

We may update these Terms to reflect Service, provider, security, or legal changes. The document will display its effective date and version. When required, we will provide notice or request acceptance of a new version. Continued use after an update takes effect is subject to applicable law and any notice or consent requirements.

18. Contact

The Detail Coach operates from Clinton, Iowa, United States. Questions, account-closure requests, or notices about these Terms may be sent to support@getdetailcoach.com. We do not publicly display the owner’s home address. A valid business mailing address must be established before any communication workflow that legally requires a postal address is activated.